FAQ

General

Who is Menuzen?

Menuzen is an Australian-based company co-founded by a team of technology experts who service and assist hospitality businesses around the world. Collectively, our team’s experience stems over multiple decades.

We have had the privilege of deploying and managing some of the largest digital menu board hardware and software projects for renowned quick-service restaurant brands.

Our team is passionate about building solutions for business owners from all walks of life. From micro coffee shops and food trucks to international chains, we build collaborative software that helps all businesses grow and connect with their customers – without breaking the bank.

What is Menuzen?

Menuzen is a software company that was founded after many years of seeing how systems and software within businesses, particularly around menu management, have been executed poorly.

Menuzen combines 3 core components of software:

  • Menu Manager Tool
  • App Platform
  • Menuzen Connect - (coming in late 2023/early 2024)

We will continue to build and add features to the Menu Manager Tool – as well as new apps to the App Platform – that flows on to your customers to increase engagement, brand awareness, business efficiency and overall sales!

Why should I use Menuzen for my business?

Menuzen has just launched the first wave of products in 2022, which present our core menu manager tool to help businesses manage their menus online with ease.

We are focused on building further applications and products to suit what your business needs in this day and age. Our software is built with hard work and dedication. We thoroughly test and check every aspect and only release products we know will add value to you and your business. For every system we launch, we will aim to keep the running costs to a minimum to allow as much value back to your business!

Sneak peek: one of the apps we are working on is a tool to help you seamlessly add or manage digital menu boards to your business!

Our promise to you is to listen to what our customers’ wants and needs are. If there is demand for a particular app or feature we will work tirelessly to build this, test it with our customers and only release it when we believe it’s ready to be implemented into your business.

Menuzen has partnerships with leading global hardware and software companies. Through this, we aim to pioneer the future business tools for your restaurant, cafe, pub, food truck or juice bar – essentially, any business with a menu!

Will Menuzen work for my business?

Menuzen is designed to be used by any food and beverage service business with a menu. If your business needs a menu – even if you are still in the planning or ideation stage – our platform is perfect for you.

We will keep you posted with all the new apps we release and our first wave of users will be offered to test the products for free!

Will my data be private and safe?

Yes, your data is hosted securely in AWS (Amazon Web Services).

Your menu data will only be available to the public once you publish your menu live. Until then, the only people who can see your data are you and any team members added to your account.

Menuzen complies with the data protection laws and regulations of each region we operate in. We take data protection very seriously and focus on the security of how we collect, process, share, archive and delete your information.

The data that we collect from you during the signup process is information that is mostly public such as: your business name, address, email, contact number and menu items.

Who is Menuzen for? I am a designer who works for a restaurant client needing a menu solution - Can I use Menuzen?

Menuzen is for any business that uses or requires menus to highlight their services and product offerings. We also have customers who have their design and marketing agencies use our product to manage their menu on their website and social media platforms.

Within seconds, you can create your menu and template in Menuzen. From thereon, you can add your team to manage item pricing and updates, or take control of it yourself.

Essentially, anyone can use and manage Menuzen!

Using Menuzen

Can I trial Menuzen?

Even better than a trial – we offer free-forever accounts with no credit card required! This means you can test Menuzen out and make sure it is the right fit for you.

If it is, you can continue using the Free tier account or upgrade when we launch our premium account offerings, which will include cool additional features and more items and users.

Is Menuzen a free-forever product?

Yes, Menuzen’s Free account is free and will be forever. If this suits your business requirements, you will be able to use it forever without paying a cent.

We will have account upgrades and boosted features you can add on at any stage as your business grows and scales.

Can I use Menuzen in my country?

Currently, we support Australian businesses and are aiming to expand our services and offerings to New Zealand, Singapore and further parts of South East Asia by the end of 2022.

I am nota  designer or technology savvy – will I be able to use Menuzen?

Absolutely. We designed Menuzen with this in mind.

The process for setting up your first menu is something we spent many months perfecting to get right for business owners who need to manage their menus. Uploading items, managing items, adding colour schemes and deploying your menu to where you need has never been easier!

The best part? If you do get stuck,  we have a Help Centre that can answer any of your questions and an excellent onboarding tool to get you started.

Features

Once I have created a menu, where can I share it to?

Once you have added your items, structured your menu, added your business information and incorporated a design, you are now ready to publish!

You can publish your Menuzen menu via 3 currently supported methods:

  • QR Code – This allows your customers to scan and view your menu. Perfect for window stickers for foot traffic, contactless menus and after-hours viewing of menus.
  • URL – Your unique URL essentially appears as a website, with your menu listed as the landing page. We call it a ‘Menu Landing Page’ and this allows your customers to view your menu and contact information in a snapshot.
  • Embed Code – Install your menu onto your existing website via our embedded code feature, which is easy to install on leading web platforms such as Wix, Squarespace, WordPress and more. Gone are the days of manual and tedious PDF updates!

Another option we will be releasing shortly is our Print Options, allowing you to print a menu in A4 format.

All of the above options are part of the best practices to promote and market your business to drive customer engagement and sales. You can view these best practices here.

Can I have my menu across multiple websites and social media accounts?

Yes, you can. The best part about Menuzen is that once you create your first menu, you can share that menu anywhere online via one of the publishing options. There is no limit to how many copies of your menu you post. Think of it as a live, interactive menu with no limits!

If I make a change to my menu such as a pricing update or adding a new item, will this reflect on my Menuzen menu instantly?

Yes! Any changes to your Menuzen menu – no matter where it is located online – will update instantly.

If you need to make a quick change to a description or a price increase of 10 cents on a Cappuccino, you can do this within the Menu Manager tool and where that item is located and this will instantly update across all published menus!

Will Menuzen bring out new features and products? Can I recommend a feature or add-on that will help my business?

Yes, the Menuzen business model is based around constantly building, testing and releasing new features for you to test and use for your business. We will never stop building new innovations to add to the Menuzen platform as we grow alongside your business.

We welcome any ideas and feature requests from our customers – if you have something in mind let us know here.

Will Menuzen work without the POS integration?

We are currently working on this and plan to launch an integration with Square Payments and some other leading POS systems.

This does not affect the use of Menuzen. You can still enjoy 100% of the impact and use of the Menuzen product with POS integration. The only difference is that you will need to manually update the POS pricing to reflect your Menuzen for the time being.

If you are a Menuzen user, we will let you know as soon as this feature is released.

If there is a particular POS integration you would like to see, please let us know here.

Will Menuzen integrate with other software I use?

Yes! Menuzen is currently working with popular software and hardware vendors in the food service space on a global level.

We will build, test and deploy these, while keeping you in the loop along the way.

If there is a particular software integration you would like to see, please let us know here.

We are a friendly team and are always here to help you. If there is a question that is not listed above, don’t hesitate to contact us and we will get back to you shortly.

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